Customer walk-in service locations will be open with extended hours for in-person assistance and account signups for private individual accounts, (not commercial accounts), beginning on Saturday, October 29.

Customers should note that only credit cards and checks will be accepted at these locations during “go-live” weekend. Customers who wish to pay in cash must wait until Tuesday, November 1, to do so at a service center.

Please note that transponders issued during the weekend of October 28 may not be activated until up to 5 days later. There will be a “grace period” that will be in effect for customers. Upon receipt of a Pay By Plate bill, customers who sign up for E-ZPassMA will be able to pay the lowest rate on their bill, and be credited the difference on their new E-ZPassMA account. Customers will be able to take advantage of this program both online and by calling or visiting a customer service center.

Auburn – 27 Midstate Drive
Saturday, Oct. 29: 8 a.m. – 10 p.m.
Sunday, Oct. 30: 8 a.m. – 10 p.m.
Monday, Oct. 31: 7 a.m. – 7 p.m.

Charlton – Service Plaza on I-90, (the Massachusetts Turnpike), Eastbound (temporary sign up location)
Saturday, Oct. 29: 7 a.m. – 10 p.m.
Sunday, Oct. 30: 7 a.m. – 10 p.m.
Monday, Oct. 31: 7 a.m. – 7 p.m.

East Boston – 145 Havre Street
Saturday, Oct .29: 8 a.m. – 10 p.m.
Sunday, Oct. 30: 8 a. m. – 10 p.m.
Monday, Oct. 31: 7a.m. – 7 p.m.

Framingham – Service Plaza on I-90, (the Massachusetts Turnpike), Westbound (temporary sign up location)
Saturday, Oct. 29: 7 a.m. – 10 p.m.
Sunday, Oct. 30: 7 a.m. – 10 p.m.
Monday, Oct. 31: 7 a.m. – 7 p.m.

Lee – Service Plaza on I-90, (the Massachusetts Turnpike), Eastbound, between Exits 1 and 2
Saturday, Oct. 29: 8 a.m. – 10 p.m.
Sunday, Oct. 30: 8 a.m. – 10 p.m.
Monday, Oct. 31: 7 a.m. – 7 p.m.

Ludlow – Service Plaza on I-90, (the Massachusetts Turnpike), Eastbound (temporary sign up location)
Saturday, Oct. 29: 8 a.m. – 10 p.m.
Sunday, Oct. 30: 8 a.m. – 10 p.m.
Monday, Oct. 31: 7 a.m. – 7 p.m.

Ludlow – Service Plaza on I-90, (the Massachusetts Turnpike), Westbound
Saturday, Oct. 29: 8 a.m. – 10 p.m.
Sunday, Oct. 30: 8 a.m. – 10 p.m.
Monday, Oct. 31: 7 a.m. – 7 p.m.

Natick – Service Plaza on I-90, (the Massachusetts Turnpike), Eastbound at Mile Marker 117
Saturday, Oct. 29: 8 a.m. – 10 p.m.
Sunday, Oct. 30: 8 a.m. – 10 p.m.
Monday, Oct. 31: 7 a.m. – 7 p.m.

Saugus – 1201 Broadway, Route 1 South 
Saturday, Oct. 29: 9 a.m. – 9 p.m. (Closing time of the Square One Mall.)
Sunday, Oct. 30: 9 a.m. – 6 p.m. (Closing time of the Square One Mall.)
Monday, Oct. 31: 9 a.m. – 7 p.m.

Additionally, in-person sign up will still be available at any RMV and Massachusetts AAA location during the office business hours.

MassDOT appreciates the patience of the public as the transition takes place from manual toll collection and believes community members will soon see the benefits of electronic tolls, including, an increase in safety, a lessening of traffic congestion, and a reduction of greenhouse gases.